Privacy Policy

Your Privacy Matters to Us

At The Italian Mood, we value your trust and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or interact with us online or offline.

By using our site, placing an order, or contacting us, you accept the terms of this policy.

🔍 Who We Are

The Italian Mood is an e-commerce platform based in Dubai, UAE, specialized in the distribution of luxury Italian home décor and furniture.

Our website address is: [www.theitalianmood.com]
Email: hello@theitalianmood.com
Registered owner: MCLAL Trading FZCO (Dubai UAE)

📋 What Information We Collect

We collect personal data to fulfill your orders, improve your experience, and offer you tailored services. This may include:

  • Personal details: name, phone number, email, shipping address, billing address
  • Order information: products purchased, transaction details
  • Payment data: securely processed by third-party providers (we do not store credit card numbers)
  • Device & browser info: IP address, location, device type, operating system, browsing behavior
  • Communication data: emails, WhatsApp messages, forms submitted
  • Newsletter preferences and marketing opt-ins

🔐 How We Use Your Information

We use your data only when necessary and for the following purposes:

  • To process and deliver your orders
  • To provide customer service and support
  • To improve our website and your user experience
  • To send transactional emails (order confirmations, shipping updates)
  • To send you promotions, newsletters, and product news (only if opted-in)
  • To detect fraud or security threats

We will never sell your data or share it with third parties for profit.

🤝 Who We Share Your Data With

We may share your data with:

  • Payment processors (Stripe, PayPal, etc.)
  • Logistics partners (for deliveries within UAE)
  • Email marketing platforms (e.g., Klaviyo, HubSpot – only if you opt-in)
  • Web analytics tools (e.g., Google Analytics, Facebook Pixel)

All partners are required to respect data protection standards and use your information only for agreed purposes.

🌍 Data Storage & Security

Your data is stored on secure servers located in the UAE or EU and protected with encryption, firewall, and access control technologies.

We retain your data only as long as necessary to provide services or comply with legal obligations.

🧒 Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

📬 Your Rights

You have the right to:

  • Access your personal data
  • Request correction or deletion
  • Withdraw consent to marketing at any time
  • Request data portability
  • File a complaint with the relevant data protection authority

You can contact us at any time to exercise these rights: privacy@theitalianmood.com

🍪 Cookies & Tracking

We use cookies to enhance site functionality, personalize content, and analyze traffic. You can manage cookie preferences through your browser.

Some cookies are essential for the website to function properly.

📅 Policy Updates

We may update this Privacy Policy from time to time. All changes will be published on this page with a revised effective date.

Last update: 02/07/2025